Grievance Handling

Grievance Handling

Portfolio Builders (Portfolix Enterprise Pvt Ltd)

Effective Date: June 10, 2024Last Updated: December 8, 2025Version: 8.0

Our Commitment

Portfolio Builders is committed to resolving all grievances in a fair, timely, and transparent manner. We take all complaints seriously and strive to provide satisfactory resolutions.

How to Raise a Grievance

  • Email: portfoliobuilders.ind@gmail.com (Subject: Grievance - [Your Name])
  • WhatsApp: +91 7994721792
  • In Person: Visit our Kakkanad office during business hours (Mon–Fri, 10 AM–6 PM)

Resolution Timelines

  • Acknowledgement: Within 24 hours of receipt
  • Initial Response: Within 3 business days
  • Full Resolution: Within 14 business days
  • Complex Cases: May take up to 30 days with regular updates

Escalation

If your grievance is not resolved satisfactorily, you may escalate to our Grievance Officer at portfoliobuilders.ind@gmail.com with "Escalation" in the subject line.