Grievance Redressal Policy

1. Overview

Portfolio Builders is committed to addressing user complaints and concerns in a fair and timely manner. This Grievance Redressal Policy is in accordance with applicable Indian laws and regulations.

2. Grievance Officer

Name: Grievance Officer - Portfolio Builders
Email: grievance@portfoliobuilders.in
Phone / WhatsApp: +91 7994721792

3. Complaint Process

To raise a complaint, users must provide full name, registered email ID, description of the issue, and supporting documents if applicable.

4. Response Timeline

• All complaints will be acknowledged within 48 hours
• Resolution will be provided within 30 days from the date of receipt

5. Scope of Complaints

This includes payment-related issues, service delivery concerns, refund or cancellation disputes, technical issues, and any dissatisfaction with services.

6. Resolution Process

Each complaint will be reviewed internally. Appropriate action will be taken based on the nature of the issue. The decision of Portfolio Builders will be final.

7. Misuse of Grievance System

False, misleading, or abusive complaints may be rejected. Repeated misuse may result in restriction of services.

8. Escalation

If a user is not satisfied with the resolution, they may request further review by contacting the grievance officer again. Additional escalation steps may be provided if applicable.

9. Contact

Email: grievance@portfoliobuilders.in
Phone / WhatsApp: +91 7994721792

Legal Note: By using our services, you agree to this Grievance Redressal Policy.